Sidestnd affiliate program

TL;DR: as a participant in the Sidestnd affiliate program, you'll receive 25% of the invoice amount that your customers pay. In return, you will act as the first point of contact for support questions from the customer.

DO read the terms and conditions of the Sidestnd affiliate program below carefully. If you are interested in becoming an affiliate after reading the terms and definitions then please contact us by email.

Definitions

• consultant: a natural person or corporation who has signed up for the Sidestnd affiliate program.
• software service provider: Groundwork Data Management Pty Ltd (Australia).
• the product: Sidestnd Plus or Premium.
• customer: an organisation who has purchased the product.

Terms

1. Transparency and Disclosure:

   • The consultant should disclose to the customer that they have an affiliate program relationship with the software service provider.

2. Formal Agreement:

   • to enter the affiliate program, the consultant signs an "affiliate agreement" outlining the terms of their relationship;
   • the affiliate agreement is voidable at will by either party.

3. Standard Compensation Structure upon the customer's selection and successful payment for any non-free subscription tier of the product, and subject to the following conditions:

   • The payment from the customer must be fully processed and deemed irrevocable by the payment processor or financial institution handling the transaction.
   • The irrevocability of the payment shall be determined in accordance with the terms and conditions of the payment method used and applicable financial regulations. Any possibilty for a chargeback initiated by the customer will be taken into account when determining the irrevocability of the payment.
   • The consultant shall receive a one-time payment equal to 25% (twenty-five percent) of the net amount paid by the customer, excluding any taxes, fees, or other charges not constituting the base subscription price.
   • This 25% payment applies to all customer payments, including initial subscriptions, renewals, upgrades, or any other billable services provided through the software service.
   • The consultant's right to receive this payment is contingent upon the consultant being the recorded referrer or facilitator of the customer's account in the software service's tracking system. -
   • Payment to the consultant shall be made within 30 business days after each customer payment is deemed irrevocable.
   • The consultant is responsible for handling all applicable taxes and withholdings as required by law.
   • This payment agreement shall remain in effect for the duration of the customer's active subscription, unless modified in writing by mutual agreement of all parties involved.
   • If the customer's account is transferred to another consultant or reseller, this payment structure will apply only to payments made while the original consultant is the recorded referrer.
   • The software service provider reserves the right to modify these terms with 30 days notice to the consultant, with any changes applying to future payments only.

4. Customer's Best Interest:

   • The consultant must be able to justify why the product meets the customer's needs.
   • The consultant is first point of contact for questions by customer regarding the product.

5. No Exclusivity (unless disclosed):

   • The consultant is free to recommend other solutions (than the product) if they better fit the customer's needs.

6. Value-Added Services:

   • Consultants are free to provide additional value beyond just the referral, such as implementation support, training, or customization.

7. Compliance with Local Laws:

   • In the US: Compliance with anti-kickback laws and proper reporting of income.
   • In the EU: Adherence to GDPR for data handling and compliance with any relevant industry-specific regulations.
   • In Australia: Compliance with the Competition and Consumer Act and relevant industry codes.

8. Professional Ethics:

   • Many professional organizations have ethical guidelines about disclosing conflicts of interest. Consultants should adhere to these.

9. No Artificially Inflated Prices:

   • The customer does not pay more than they would if they went directly to the software service provider (unless additional services are provided).

10. Documentation:

    • The consultant should maintain clear records of their recommendations and the rationale behind them.

11. Limitation of Liability:

    • The software service provider's total liability arising from this agreement shall not exceed the total commission paid to the consultant in the previous twelve (12) months.
    • Neither party shall be liable for any indirect, special, incidental, or consequential damages, including but not limited to loss of profits or business interruption.
    • The consultant shall not make any representations or warranties about the product's capabilities beyond those explicitly authorized by the software service provider.
    • The consultant agrees to indemnify the software service provider against any claims arising from the consultant's unauthorized representations or warranties to customers.
    • Neither party shall be liable for failure to perform due to circumstances beyond reasonable control, including but not limited to natural disasters, pandemics, or significant internet outages.

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